Your privacy

Privacy note

Short and simple: we only keep what we need to answer you, and we never sell or share it.

When you use the chat

We keep the name you type, your messages and a random chat code on our own server, so our team can answer you and continue the conversation if you come back. Our team is notified of new messages on a private channel. If you give us a WhatsApp number or email in the chat, we use it only to reply to you.

Contact and doctor forms

These forms do not save or send anything to us by themselves. They only open WhatsApp with your text ready; nothing is sent until you press send in WhatsApp, and WhatsApp's own privacy policy applies there.

Notifications

If you allow notifications, your browser gives us an address to send our replies to you. You can turn this off at any time in your browser settings.

On your device

Your browser remembers your language choice and your chat code so the site works as you left it. We use no advertising or tracking cookies and no analytics. Fonts, icons and animations are loaded from Google Fonts and Cloudflare, which see your connection like any website does.

Safety and deletion

Everything travels encrypted (HTTPS). Only the Clear Smile team can open the conversations. Daily safety copies are kept for 30 days. You can ask us at any time to delete your conversation.

Questions or a deletion request?

Contact us and tell us your chat code if you have it. All contact options

Last updated: 15 November 2026